For Telehealth Clinics
What Clinics Need From a Compounding Partner
Running a telehealth clinic puts particular demands on a compounding partner: pricing you can quote with confidence, a formulary that is yours rather than everyone's, a person who answers, and coverage in every state your patients live in. Here is how we handle each.
The problem
You cannot set your prices until you know ours
We work out a pricing structure for your formulary before anything is dispensed. Each preparation in your catalogue has a price set up front, so you know your cost on every item you offer and can build your own pricing around it.
That price is settled in advance, not discovered afterwards. Add a formulation or change one, and it is priced before we make it.
We do not contact your patients about cost. The commercial relationship sits between us and your clinic — your patient relationship stays yours.
The problem
Your formulary looks exactly like everyone else's
This is the one clinics underestimate. If your protocol is a commercially available strength in a commercially available dosage form, a patient can get it anywhere, and you are competing on price alone.
We develop formulations with you. Our pharmacists work with your clinical team on strengths that are not commercially available, combinations that reduce the number of things a patient has to take, and dosage forms that fit how your patients actually live.
The result is a proprietary catalogue — a formulary built for your patients and offered under your clinic, rather than a shared list every competitor is dispensing from too.
The problem
There is no one to call, and no one calls you back
You get a named representative for your territory, not a shared inbox. Our sales team covers defined regions, so the person you speak to knows your account.
When the question is clinical rather than commercial, our pharmacists speak with your prescribers directly — about strengths, dosage forms, and whether something can be compounded at all. That conversation happens between licensed professionals, not through a ticket queue.
The problem
Your patients are in states your pharmacy cannot ship to
We hold a resident pharmacy license in Tennessee and non-resident pharmacy licensure in the remaining 49 states and the District of Columbia. Your patient's state is not a variable you have to check.
We compound at a single location in Johnson City, Tennessee and ship from there. Compounding time is 48 hours on most preparations; shipping time is additional and varies by destination.
Our telehealth fulfillment page covers the operational detail — onboarding, batch workflows and category-by-category capability.
The problem
You do not know who is actually making your patients' medications
Seven pharmacists work at ProCompounding. The five below account for more than 100 years of pharmacy practice between them.
Jessica Patrone, Pharm.D
President and Pharmacist in Charge
More than 25 years in compounding. Doctorate in Pharmacy from Nova Southeastern University, certified in Pharmacogenomics through the University of Florida, and certified in Hormone Replacement.
Perry Ripple, III, Pharm.D, BCSCP
Director of Pharmacy
More than 20 years across sterile and non-sterile compounding, home infusion, retail and hospital pharmacy. Doctor of Pharmacy from Campbell University.
Bill Colburn, Pharm.D
Compounding Pharmacist and Laboratory Manager
A pharmacist for nearly 30 years, with practice in home infusion, retail, long-term care and compounding. 1998 graduate of the University of Tennessee, and a former pharmacy owner.
Beth Jenks, Pharm.D
Vice President and Co-Owner
Eighteen years, focused on compounded medication development and women's health. Doctor of Pharmacy from Appalachian College of Pharmacy.
Cephas Sloan III, Pharm.D
Compounding Pharmacist
Fourteen years of patient-centered practice. Doctor of Pharmacy from Appalachian College of Pharmacy.
Full biographies for the whole team, including our technicians and support staff, are on our about page.
Worth Knowing Before You Onboard
What We Will Not Do
A partner that says yes to everything is not being straight with you. These are firm.
- We do not compound hormone pellets or hormone patches of any kind.
- We do not compound hormone preparations as gels, troches or lozenges. Our hormone dosage forms are hypoallergenic creams, an olive oil base topical, tablets, oral capsules and vaginal preparations.
- We do not build marketing programs around peptides.
- We do not compound a bulk substance that is not eligible under Section 503A, regardless of whether it is a controlled substance.
- We do not compound a copy of a commercially available product without a documented clinical reason on the prescription.
- We do not dispense without a valid patient-specific prescription from a licensed prescriber.
Frequently Asked Questions
Talk With Our Team
Tell Us What Your Protocol Needs
We will tell you plainly what we can prepare, what we cannot, and what it will cost, settled before anything is made.
Start a Clinic AccountNot ready to open an account? Our telehealth fulfillment overview covers onboarding and category capability in detail.