Compounding Pharmacy for Telehealth Clinics
What Clinics Need From a Compounding Partner
Running a telehealth clinic puts particular demands on a compounding partner: a settled formulary you can build protocols on, formulations that are yours rather than everyone's, a person who answers, and coverage in every state your patients live in. Here is how we handle each.
Pricing is discussed privately. Launch timing depends on the requested formulations and workflow.
The problem
You find out what we can make one prescription at a time
Before you onboard, we work out your formulary with you — what we can prepare, in which strengths and dosage forms, and what we cannot prepare at all. You start from a settled catalog instead of discovering the limits one prescription at a time.
When you want to add or change a formulation, you get a decision back before you build a protocol around it, including whether the substance is eligible under Section 503A. If something cannot be done, we will say so early rather than leave the request open.
We do not contact your patients. Our commercial relationship is with your clinic; your patient relationship stays yours.
The problem
Your formulary looks exactly like everyone else's
This one is easy to overlook. If your protocol is a commercially available strength in a commercially available dosage form, a patient can get it anywhere, and you are competing on price alone.
We develop formulations with you. Our pharmacists work with your clinical team on strengths that are not commercially available, combinations that reduce the number of things a patient has to take, and dosage forms that fit how your patients actually live.
The result is a proprietary catalog — a formulary built for your patients and offered under your clinic, rather than a shared list every competitor is dispensing from too.
The problem
You need a person, not a ticket queue
You get a named representative for your territory, not a shared inbox. Our sales team covers defined regions, so the person you speak to knows your account.
When the question is clinical rather than commercial, our pharmacists speak with your prescribers directly — about strengths, dosage forms, and whether something can be compounded at all. That conversation happens between licensed professionals, not through a ticket queue.
The problem
Your patients are in states your pharmacy cannot ship to
We are licensed in all 50 states and the District of Columbia, with a resident pharmacy license in Tennessee, where we are based, and a non-resident license in every other state and D.C. Your patient's state is not a variable you have to check. What holding those licenses involves, and how to verify them, is on our 50-state licensure checklist.
We compound at a single location in Johnson City, Tennessee and ship from there. Compounding time is 48 hours on most preparations; shipping time is additional and varies by destination.
Our telehealth fulfillment page covers the operational detail — onboarding, batch workflows and category-by-category capability.
The problem
You have not met the people making your patients' medications
Seven pharmacists work at ProCompounding. The five below account for more than 100 years of pharmacy practice between them.
Jessica Patrone, Pharm.D
President and Pharmacist in Charge
More than 25 years in compounding. Doctorate in Pharmacy from Nova Southeastern University, certified in Pharmacogenomics through the University of Florida, and certified in Hormone Replacement.
Perry Ripple, III, Pharm.D, BCSCP
Director of Pharmacy
More than 20 years across sterile and non-sterile compounding, home infusion, retail and hospital pharmacy. Doctor of Pharmacy from Campbell University.
Bill Colburn, Pharm.D
Compounding Pharmacist and Laboratory Manager
A pharmacist for nearly 30 years, with practice in home infusion, retail, long-term care and compounding. 1998 graduate of the University of Tennessee, and a former pharmacy owner.
Beth Jenks, Pharm.D
Vice President and Co-Owner
Eighteen years, focused on compounded medication development and women's health. Doctor of Pharmacy from Appalachian College of Pharmacy.
Cephas Sloan III, Pharm.D
Compounding Pharmacist
Fourteen years of patient-centered practice. Doctor of Pharmacy from Appalachian College of Pharmacy.
Full biographies for the whole team, including our technicians and support staff, are on our about page.
Worth Knowing Before You Onboard
What We Will Not Do
It is easier to plan around a clear no. These are firm.
- We do not compound hormone pellets or hormone patches of any kind.
- We do not compound injectables of any kind. We are a non-sterile compounding pharmacy.
- We do not compound hormone preparations as troches or lozenges. Our hormone dosage forms are hypoallergenic creams, an olive oil base topical, topical gels and vaginal preparations, with oral capsules for progesterone and DHEA. Estrogens and testosterone are topical or vaginal, because testosterone is poorly absorbed by mouth.
- We do not build marketing programs around peptides.
- We do not compound a bulk substance that is not eligible under Section 503A, regardless of whether it is a controlled substance.
- We do not compound a copy of a commercially available product without a documented clinical reason on the prescription.
- We do not dispense without a valid patient-specific prescription from a licensed prescriber.
Frequently Asked Questions
How does pricing work for a clinic?
Pricing is discussed privately with your account manager after we review your formulary and workflow. We confirm the commercial terms for your program before launch.
Can you develop a formulation that is specific to our protocol?
Yes. Our pharmacists work with clinical teams on strengths that are not commercially available, combinations, and dosage forms, building a proprietary catalog your clinic offers to its own patients. Whether a particular preparation can be compounded depends on the eligibility of the substances under Section 503A, and we will tell you plainly if something cannot be done.
Which states can you ship to?
We are licensed in all 50 states and the District of Columbia, with a resident pharmacy license in Tennessee, where we are based, and a non-resident license in every other state and D.C.
How long does compounding take?
We have a 48-hour compounding time on most preparations. Shipping time is additional and varies by destination.
Who do we talk to?
You have an account manager and direct support when needed. For clinical questions, our pharmacists can speak with your prescribers about strengths, dosage forms and whether a preparation can be compounded.
Are compounded preparations FDA approved?
No. Compounded preparations are not reviewed or approved by the FDA for safety or efficacy. They are prescribed by licensed providers and prepared by licensed pharmacists in a PCAB-accredited pharmacy.
Talk With Our Team
Tell Us What Your Protocol Needs
We will tell you plainly what we can prepare and what we cannot, before anything is made.
Discuss our clinic programAlready ready? Start clinic onboarding
For more detail, our telehealth fulfillment overview covers onboarding and category capability in detail.
Running a low dose naltrexone or ivermectin program? See LDN fulfillment and ivermectin fulfillment.
Is your clinic led by nurse practitioners or physician assistants? See how we work with NP and PA-led practices. Running a concierge or membership practice? Read how we support concierge medicine.